Lions Auto Parts is committed to supplying the highest quality genuine and OEM parts for European luxury vehicles. If something is not right with your purchase, we will resolve it quickly and fairly.

This policy applies to all purchases made in-store at our Pretoria West premises and online via lionsautoparts.co.za. It covers standard returns, defective goods, and your rights as a South African consumer.

We specialise exclusively in parts for:

To qualify for a return or exchange, the following conditions must be met:

The following timeframes apply from the date of purchase (in-store) or confirmed delivery (online orders):

Timeframes are calendar days unless otherwise stated. South African public holidays do not extend these periods.

Follow these steps to ensure your return is processed without delay:

Once your return is approved, we will offer one of the following remedies:

• Exchange: Replacement with the same part or an equivalent, subject to stock availability. This is our preferred resolution for incorrect parts supplied by us.
• Store credit: Full purchase value credited to your account, valid for 12 months from issue date.
• Refund: Full refund to your original payment method. Please allow 5–10 business days for funds to reflect, depending on your bank or payment provider.

For defective goods, you may choose your preferred remedy under Section 56 of the CPA. We will not compel you to accept a repair when replacement or refund is your preference.

Under Sections 55 and 56 of the Consumer Protection Act 68 of 2008, all goods carry an implied warranty of quality for 6 months from the date of delivery. If any part proves defective, unsafe, or not fit for purpose within this period, you have the right to:

• Have the part repaired at no charge to you;
• Have the part replaced with the same or an equivalent component; or
• Receive a full refund of the purchase price.

You may choose your preferred remedy. Lions Auto Parts will not require you to accept a repair if you prefer replacement or refund.

We cover all return shipping costs for defective parts and will arrange collection or reimburse reasonable courier costs on approval of the claim.

The following items cannot be returned unless proven defective, unsafe, or incorrectly supplied by us:

• Electrical and electronic components — ECUs, sensors, control modules, relays and similar — once fitted, powered on, or where the security seal has been broken. CPA defect rights still apply if a genuine fault is proven.
• Special-order and non-stock parts sourced specifically for your vehicle at your explicit request.
• Consumables — engine oils, coolants, brake fluid and all other fluids — once the factory seal is broken.
• Filters, timing belts, gaskets and seals removed from original packaging.
• Any part showing signs of fitment — installation marks, soiling, machining, or modification not caused by a manufacturing defect.
• Parts without original packaging or proof of purchase from Lions Auto Parts.

Orders placed through lionsautoparts.co.za carry additional rights under Section 44 of the Electronic Communications and Transactions Act 25 of 2002:

• You may cancel your online order within 7 days of receiving the goods, without penalty and without stating a reason.
• Return shipping for an ECT Act cooling-off cancellation is at your cost.
• We will refund the full purchase price, including any standard delivery fee paid, within 30 days of receiving your returned goods in acceptable condition.

The ECT Act cooling-off right does not apply to custom or special-order parts manufactured or sourced specifically for your vehicle.

• In-store returns: Bring the item to 414 Charlotte Maxeke Street, Pretoria West during business hours. No shipping cost applies.
• Defective goods (all order types): Lions Auto Parts covers all return shipping costs. We arrange collection or reimburse reasonable courier fees on approval.
• Incorrect part supplied by us: We cover return shipping in full and re-deliver the correct part at our cost.
• Change-of-mind returns (in-store): No shipping cost — bring the item back in person.
• Change-of-mind and ECT Act cooling-off cancellations (online): Return shipping is at your cost. We recommend using a trackable, insured courier service. Lions Auto Parts cannot be held responsible for parcels lost or damaged in transit.

Our team is available Monday to Friday, 08:00 – 17:00 and Saturday, 08:00 – 13:00, excluding South African public holidays.